Contact Us
Whether you've spotted an outdated bonus term, want to suggest an online casino for us to look at, or simply have a question about how our reviews work, we'd like to hear from it. This page explains the best ways to reach Canadian Casinos, what we can help with, and what falls outside what we do.
What we can help with
Canadian Casinos is a research and comparison resource for Canadian players looking for the best online casinos, with a particular focus on payout speed, licensing and bonus terms. Our team can help with questions such as:
- Clarifying how we arrived at a rating or ranking for a specific casino
- Reporting outdated information — a changed bonus offer, a broken link, or an operator that's no longer accepting Canadian players
- General questions about how deposits, withdrawals, or bonus terms typically work at the sites we cover
- Feedback on the site itself, including suggestions for casinos or topics you'd like us to cover
If your question is really about how a particular casino handles its bonuses in Canada, our page on non-Gamstop casino reviews or our About Us page may already have the answer, so it's worth a quick look before you reach out.
What we can't help with
It's worth being clear about the limits of what a comparison site can do. We are not a casino, a payment processor, or a regulator, so we're not able to:
- Access, close or verify your account at any casino brand
- Process, expedite or reverse a deposit or withdrawal
- Resolve a dispute over a bonus, a bet, or a locked account
- Offer legal, financial or tax advice
For any of the above, the operator's own support team is the right first stop — every licensed Canadian-facing casino should have a support channel listed on its site. If a dispute doesn't get resolved directly with the operator, the licensing body named in that casino's terms is the next step, since regulatory oversight (rather than a review site) is what has the authority to intervene.
Before you get in touch, a quick sense-check
A lot of questions we receive are really about responsible play — spending limits, self-exclusion, or knowing when to step back. If that's what's on your mind, our Responsible Gambling page covers the tools and support options available to Canadian players in more detail than we could in a reply email. Similarly, if your question touches on how our site operates, what we do with affiliate commissions, or the rules that govern use of the site, our Terms and Conditions page and About Us page are worth checking first.
How our recommendations work
Since contact often comes from readers who want to understand our process better, it's worth restating it plainly here: Canadian Casinos may earn a commission when a reader signs up with a casino through a link on this site. That relationship never decides which casinos we rank higher or how we score them. Ratings are based on the same criteria across every operator — things like payout speed, game range, licensing, and how transparent the bonus terms are — and a casino's position on our site reflects that research, not the size of any commercial arrangement.
What to include when you write in
To help us respond usefully, it's worth including a few details depending on your question:
- The name of the casino brand, if your question relates to a specific review or ranking
- Whether you're asking about a bonus offer, a payment method, game availability, or something else
- Any relevant dates, since bonus terms and offers can change and we'll want to check what's current as of 2026
- A general description rather than sensitive account details — we won't ask for passwords, full card numbers or ID documents, and you shouldn't need to send them to us
We read every message that comes in, though as an independent review site rather than a customer support desk, response times can vary depending on volume.